Cancellation Policy

Effective Date: January 1st, 2026

At Physio Point Care, we value your time and the time required for our physiotherapist to travel to your home. To ensure fair scheduling and availability for all patients, we have established the following cancellation guidelines.

1. Appointment Changes & Cancellations

We require a minimum of 24 hours notice to cancel or reschedule any appointment.

You may cancel by:

Cancellations made with less than 24 hours’ notice may result in fees.

2. Late Cancellation Fee

If you cancel within 24 hours of your appointment time:

? A late cancellation fee may be charged

This fee typically ranges from 50–100% of the appointment cost, depending on circumstances and travel already completed.

This fee is not covered by insurance or TELUS eClaims.

3. No-Show Policy

A “no-show” occurs when:

  • The physiotherapist arrives at your home and you are not available
  • Entry cannot be gained
  • The home environment is unsafe for treatment
  • The session cannot proceed for reasons within your control

? A full appointment fee may be charged for no-shows.

4. Emergencies & Exceptions

We understand that emergencies happen.

Fees may be waived in cases such as:

  • Sudden illness
  • Severe weather
  • Family emergency
  • Unavoidable circumstances
  • Situations determined reasonable by the physiotherapist

We aim to be fair and compassionate.

5. Physiotherapist Cancellations

If Physio Point Care must cancel due to emergencies, illness, or weather:

  • No cancellation fee will be charged
  • You will be notified as soon as possible
  • Your appointment will be rescheduled at the earliest availability

6. Late Arrivals

If you are late:

  • The session may be shortened
  • The full appointment fee still applies

If you are more than 15 minutes late, the physiotherapist may treat it as a no-show.

7. Home Environment Requirements

A session may be cancelled upon arrival if:

  • There is insufficient space for treatment
  • Pets are not secured
  • The physiotherapist cannot safely enter the home
  • The environment is unsafe

Such cancellations may be subject to the late cancellation fee.

8. Payment of Fees

Cancellation or no-show fees are due immediately.

Accepted payment methods:

  • Square Tap to Pay (credit/debit)
  • Stripe / WooCommerce online payment
  • Cash
  • E-transfer (if arranged beforehand)

These fees cannot be submitted through TELUS eClaims.

9. Agreement

By booking an appointment with Physio Point Care, you understand and agree to this Cancellation Policy.

Contact Information

Physio Point Care – Administration
519-217-4568
contact@physiopointcare.ca

Physio Point Care

Get Appointment