Effective Date: February 3rd, 2026

Physio Point Care (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal health information in accordance with the Personal Health Information Protection Act (PHIPA) and the professional standards of the College of Physiotherapists of Ontario.

This policy explains how we collect, use, disclose, and protect your information when providing mobile physiotherapy services.

1. Who We Are

Physio Point Care is a mobile, home-based physiotherapy service located in Ontario, Canada.
We provide assessments, reassessments, treatment, rehabilitation, and home-visit physiotherapy services.

Business Information:
Website: https://physiopointcare.ca
Email: contact@physiopointcare.ca
Phone: 519-217-4568

2. Personal Health Information We Collect

We collect only the information necessary to provide physiotherapy services. This may include:

Personal Information

Full name
Address
Email and phone number
Date of birth
Emergency contact

Health Information

Medical history
Injury details
Assessment findings
Treatment notes & SOAP notes
Progress reports
Medications (if relevant)
Diagnostic imaging or physician reports (if provided)

Administrative Information

Appointment records
Billing details
Insurance information (for reimbursement purposes)
Consent forms
E-signatures

Technical Data (Website)

IP address
Browser/device information
Cookies for analytics and performance
Form submissions

We do not collect more information than required for safe and effective care.

3. How We Use Your Information

Your information is used for purposes such as:

Providing physiotherapy assessment and treatment
Creating treatment plans and documenting progress
Processing payments
Communicating appointments, reminders, or updates
Administrative tasks and record-keeping
Legal or regulatory compliance with the College of Physiotherapists of Ontario
Quality improvement and internal clinic operations

We do not use your information for advertising or marketing without consent.

4. Consent

We obtain your consent before collecting, using, or disclosing your personal and health information.
In addition, informed consent is required for physiotherapy assessment and treatment. This means patients are provided with information about their care and have the opportunity to ask questions and agree before services are provided.

Patients may withdraw consent at any time, subject to legal and professional obligations.

You provide consent through:

Digital intake forms
Consent to Treat form
Verbal consent during treatment
Email or written communication

Withdrawal of Consent

You may withdraw consent at any time, unless restricted by:

Legal requirements
College of Physiotherapists of Ontario standards
Record-keeping obligations

5. Information Sharing & Disclosure

Your information is not sold or shared for marketing.

We may share your personal health information only in these cases:

With Your Consent

Physicians or healthcare providers
Insurance providers for reimbursement purposes
Legal representatives (if requested by you)

Without Consent (as required by law)

Court orders
Public health reporting
Mandatory reporting obligations
Threats of harm or safety concerns

6. Data Security & Protection

We protect your information using:

Encrypted digital forms
Secure data storage systems
Password-protected devices
Role-based access (only authorised physiotherapists)
Encrypted payment systems (Square, Stripe)
Regular software updates and backups

Record Retention

Records are retained:
• 10 years from the last date of treatment, OR
• 10 years after a patient turns 18, whichever is later
(as required by the College of Physiotherapists of Ontario)

7. Email & Electronic Communication

We may use email or digital communication for:
• Appointment reminders
• Treatment follow-ups
• Receipts & billing
• Insurance communication

Reasonable safeguards are used, but electronic communication may carry some risk.
Patients may opt-out anytime.

8. Cookies & Website Tracking

Our website may use cookies for:

Load speed optimisation
Basic analytics
Security functions

You may disable cookies in your browser at any time.

9. Access to Records & Correction Rights

Under PHIPA, you have the right to:
Access & Correction: You may request a copy of your records or ask for corrections to inaccurate information.
The “Lockbox” Right: You may request that specific parts of your health information be restricted from being shared with other healthcare providers, subject to certain legal exceptions.
Inquiries: You may ask how your records have been used or to whom they have been disclosed.

Note: Reasonable administrative fees may apply for processing record copies.

10. Privacy Breaches

If a privacy breach occurs:
• We will take immediate steps to secure information
• Patients will be notified when required
• Reports will be made as required by PHIPA & CPO

11. Changes to This Policy

We may update this policy to meet changing laws or standards.
Revisions will include an updated Effective Date.

12. Contact Information

For privacy questions, concerns, or record requests, contact:

Privacy Officer – Physio Point Care
519-217-4568
contact@physiopointcare.ca

You may also contact the Information and Privacy Commissioner of Ontario (IPC) Phone: 1-800-387-0073 | Website: www.ipc.on.ca

Privacy Policy