Effective Date: February 03, 2026
At Physio Point Care, we are committed to providing a transparent, professional, and stress-free billing experience so you can focus fully on your recovery. This policy outlines how payments, receipts, cancellations, and insurance matters are handled.
By booking an appointment or receiving treatment, you agree to the terms outlined below.
1. Payment Requirements
Payment is required at the time of service to maintain the highest quality of care and dedicated appointment times.
We accept the following payment methods:
- Credit Card
- Debit
- Square Tap to Pay
- Online Checkout (Stripe / WooCommerce)
- E-transfer (if arranged in advance)
- Cash
A digital receipt is provided for all payments.
2. Insurance & Reimbursement
PhysioPointPlus supports clients with most private insurance plans.
Direct billing is not available at this time.
After each visit, you will receive a detailed, official physiotherapy receipt that can be submitted to your insurance provider for reimbursement.
Receipts include all required information, such as:
- Practitioner’s name and registration number
- Date of service
- Treatment provided
- Total amount paid
Coverage and reimbursement amounts vary depending on your individual insurance policy.
We strongly recommend contacting your insurance provider prior to booking to confirm your physiotherapy benefits, coverage limits, and referral requirements.
Physio Point Care does not guarantee reimbursement.
3. Financial Responsibility
All services must be paid in full at the time of your appointment.
If your insurance provider denies or partially reimburses a claim, the financial responsibility remains with the patient.
Refunds cannot be issued for completed physiotherapy services.
4. Pricing Transparency
We believe in clear and upfront pricing.
All fees are disclosed:
- On our website
- During the booking process
- In appointment confirmations
- On your receipt
There are no hidden fees.
Any applicable travel fees will always be communicated before booking.
5. Cancellation & No-Show Policy
To respect therapist travel time and accommodate other patients:
- At least 24 hours’ notice is required to cancel or reschedule an appointment.
- Late cancellations may be subject to a cancellation fee.
- Missed appointments (no-shows) may be charged the full appointment fee.
Please note that cancellation fees are not covered by insurance providers.
6. Prepaid Appointments
For appointments paid in advance:
- A full refund will be issued if the appointment is cancelled with at least 24 hours’ notice.
- No refunds will be provided for late cancellations or missed appointments.
Refunds apply only to prepaid amounts.
7. Refund Policy
Refunds are issued only in the following circumstances:
- Duplicate charges
- Billing errors
- Prepaid appointments cancelled with proper notice
- Appointments cancelled by PhysioPointPlus
Refunds are not issued for:
- Completed services
- Insurance claim denials
- No-shows or late cancellations
8. Receipts
We provide official physiotherapy receipts containing all required details for submission to your extended health benefits provider.
9. Questions About Billing
If you have any questions regarding billing or insurance, our team is happy to assist you.
Physio Point Care – Administration
519-217-4568
contact@physiopointcare.ca
