Effective Date: February 3rd, 2026
Welcome to Physio Point Care. These Terms & Conditions (“Terms”) govern the use of our website, booking systems, mobile physiotherapy services, and any related platforms.
By accessing our website or booking an appointment, you agree to these Terms.
1. Services Provided
Physio Point Care provides:
- Mobile and home-based physiotherapy assessments
- Follow-up treatments and rehabilitation sessions
- Virtual physiotherapy visits (when available)
- Exercise programs and education
- Digital intake and consent form
All physiotherapy services are performed by a Registered Physiotherapist licensed with the College of Physiotherapists of Ontario.
2. Appointment Booking
Appointments may be booked through:
- Our website (KiviCare booking system)
- Phone or email
- Referral from a healthcare provider
By booking an appointment, you agree that:
- You will provide your correct home address
- You will be present and prepared at the scheduled time
- Appointment duration may include setup and assessment time
3. Payment Terms
Payment is due at the time of service, unless the service is covered by direct billing.
We accept:
- Square Tap to Pay (credit/debit)
- Stripe / WooCommerce online checkout
- Cash
- E-transfer (if arranged beforehand)
A detailed receipt will be provided after your appointment for insurance reimbursement purposes.
4. Insurance & Reimbursement
PhysioPointPlus supports clients with most private insurance plans; however, direct billing is not available at this time.
Patients are responsible for submitting claims to their insurance provider using the official receipt provided.
Coverage varies by plan, and reimbursement is not guaranteed. We recommend confirming your benefits prior to booking.
Any unpaid balances remain the responsibility of the patient.
5. Cancellation & No-Show Policy
By booking an appointment, you agree to our cancellation rules:
- 24 hours notice is required to cancel or reschedule
- Late cancellations may result in a fee
- No-shows may be charged the full appointment fee
(See full Cancellation Policy.)
6. Mobile Visit Requirements
For home-based appointments, you agree to:
- Provide a clean and safe treatment area
- Secure pets during the session
- Ensure the physiotherapist can safely enter the home
- Provide parking or instructions for building access
- Inform the therapist of hazards or limitations
The physiotherapist reserves the right to decline or discontinue treatment if conditions are deemed unsafe.
7. Consent to Treatment
Before treatment begins, you must provide informed consent:
- You will receive clear explanations of your condition and treatment options
- You may ask questions anytime
- You may refuse or withdraw consent at any time
- Consent may be written, digital, or verbal
8. Use of Website & Online Forms
By using our website, you agree not to:
- Submit false or misleading information
- Attempt unauthorized access
- Copy, distribute, or reproduce any website content
- Disrupt or misuse our booking system or forms
All information submitted through our website is protected under PHIPA.
9. Limitation of Liability
To the fullest extent permitted by Ontario law:
Physio Point Care, its employees, and representatives are not liable for:
- Injuries resulting from failure to follow treatment instructions
- Misuse of exercises performed without supervision
- Damages caused by inaccurate information you provide
- Issues related to internet, device, or technical errors
- Failures of third-party platforms used for booking or payment
Physiotherapy services do not replace emergency medical care.
10. Third-Party Services
We use trusted third-party providers, including:
- KiviCare (booking system)
- Forminator (intake and consent forms)
- Square, Stripe, WooCommerce (payment processing)
- Google Maps API (service route optimisation)
Each provider follows its own privacy and security standards.
11. Changes to Terms
We may revise these Terms to align with legal, clinical, or operational updates.
Updated terms will be posted with the revised Effective Date.
12. Contact Information
For questions about these Terms:
Physio Point Care – Administration
519-217-4568
contact@physiopointcare.ca
