Home Visit Preparation Guide – Physio Point Care

Effective Date: November 22, 2025

To ensure you receive the best care during your in-home physiotherapy session, please review the following guidelines. Proper preparation ensures safety, privacy, and an efficient treatment experience.

1. Prepare a Suitable Treatment Space

Choose an area in your home where the physiotherapist can set up their equipment and conduct your session.

Ideal space includes:

  • A clear 6–8 ft area to move and assess mobility
  • Good lighting and ventilation
  • Ground-level area if possible (to avoid stairs if not needed)
  • Minimal clutter or obstacles
  • A firm chair available for seated assessments

2. Pets & Children

To maintain safety and focus:

  • Please secure pets in another room
  • Children should be supervised during the session

This helps prevent interruptions and ensures a safe environment.

3. Wear Comfortable Clothing

For proper assessment and treatment, please wear:

  • Athletic or loose-fitting clothing
  • Clothing that allows access to the area being treated
    (e.g., shorts for knee/hip, tank top for shoulder)

4. Parking & Building Access

For easy arrival:

  • Ensure parking space or visitor parking is available
  • Notify security or concierge if required
  • If in a condo/apartment, ensure buzz code or access instructions are correct

5. Prepare Your Medical Information

Please have the following ready:

  • List of current medications (if any)
  • Any recent doctor or specialist reports
  • Imaging results (X-rays, MRI, ultrasound) if available
  • Emergency contact information
  • Insurance details (for TELUS eClaims direct billing)
  • Other Insurance information (if applicable)

6. Hydration & Mobility Aids

During treatment, you may be asked to walk or perform movements.

Please prepare:

  • A bottle of water
  • Any mobility aids you use (cane, walker, braces)
  • Recent exercise sheets or previous physio notes (optional)

7. Payment Preparation

Payment is due at the time of service unless covered by TELUS eClaims.

We accept:

  • TELUS Health eClaims (direct billing)
    (When your insurer and plan allow direct provider payment)
  • Square Tap to Pay (credit/debit)
  • Stripe / WooCommerce (online payments)
  • Cash
  • E-transfer (if arranged beforehand)

A receipt will be provided for insurance reimbursement.

8. Infection Control & Cleanliness

To maintain hygiene:

  • Please wash your hands before the session
  • Ensure the treatment area is clean
  • The physiotherapist will bring sanitized equipment and follow infection control practices

If you feel unwell, please reschedule your appointment.

9. What to Expect During Your Session

Your physiotherapist will:

  1. Review your health history and concerns
  2. Perform a physical assessment
  3. Provide treatment (hands-on therapy, mobility work, exercise)
  4. Give a home exercise program
  5. Answer questions and explain your progress plan

10. Cancellation & Rescheduling

  • 24 hours notice is required
  • Late cancellations may be subject to a fee
  • Exceptions may be made for emergencies
    (See our Cancellation Policy for full details.)

11. Emergency or Safety Concerns

If you have:

  • Chest pain
  • Severe shortness of breath
  • Signs of stroke
  • Sudden loss of mobility

Call 911 immediately.
Physiotherapy is not a substitute for emergency medical care.

12. Contact Us

For questions or appointment updates:

Physio Point Care
? 610–3421 Sheppard Ave East, Scarborough, Ontario, M1T 0C1
? 519-217-4568
? contact@physiopointcare.ca

Physio Point Care

Get Appointment