Effective Date: November 22, 2025
At Physio Point Care, we are committed to delivering safe, respectful, and patient-centered care. The following outlines your rights as a patient and your responsibilities when receiving mobile physiotherapy services from our team.
? Patient Rights
As a patient of Physio Point Care, you have the right to:
1. Dignity, Respect & Professional Care
You will be treated with compassion, courtesy, and respect at all times.
2. Safe & Ethical Physiotherapy Services
Care will be provided by a Registered Physiotherapist licensed with the College of Physiotherapists of Ontario, following all professional standards and ethical guidelines.
3. Privacy & Confidentiality (PHIPA)
Your personal health information is confidential.
You have the right to:
- Know how your information is collected and used
- Request access to your records
- Request corrections
- Know who your information is shared with
- Expect secure handling and storage of your data
(See our Privacy Policy for full details.)
4. Informed Consent
You have the right to:
- Understand your diagnosis and treatment options
- Receive clear explanations in plain language
- Ask questions at any time
- Give or refuse consent for any treatment
- Withdraw consent at any time
5. Participation in Your Treatment Plan
You may:
- Participate fully in decisions about your care
- Request alternative treatment options
- Seek a second opinion
Your physiotherapist will work collaboratively with you toward your goals.
6. Culturally Sensitive & Non-Discriminatory Care
You are entitled to care free from:
- Discrimination
- Harassment
- Bias based on race, gender, disability, religion, sexual orientation, or background
7. Professional Boundaries & Safety
You have the right to:
- Safe, professional interactions
- A chaperone if requested
- End a session if you feel uncomfortable
8. Transparency About Fees
You have the right to:
- Know the cost of services before or during booking
- Receive clear receipts for insurance reimbursement
- Be informed of cancellation/no-show fees
? Patient Responsibilities
As a patient receiving mobile physiotherapy care, you agree to:
1. Provide Accurate Information
You must provide truthful and complete information about:
- Your medical history
- Medications
- Health conditions
- Injury details
- Contact and address information
2. Follow Safety Guidelines
Because treatment is in your home, you are responsible for:
- Providing a safe, clean area for the session
- Ensuring pets are secured
- Removing obstacles to reduce risk
- Informing the physiotherapist of hazards (e.g., slippery floors)
3. Participate in Your Care
You agree to:
- Follow treatment instructions and home exercise programs
- Ask questions if instructions are unclear
- Notify the physiotherapist of changes in symptoms
4. Respect Time & Scheduling
You agree to:
- Be ready for your appointment at the scheduled time
- Provide at least 24 hours notice for cancellations
- Understand that late cancellations or no-shows may result in fees
5. Payment Responsibility
You are responsible for:
- Paying for services at the time of treatment
- Paying any unpaid balance after TELUS eClaims submits your claim
- Paying cancellation or no-show fees if they apply
6. Maintain Appropriate Conduct
You agree to:
- Treat the physiotherapist with respect
- Maintain appropriate boundaries
- Avoid any behaviour that is abusive, threatening, or unsafe
Failure to follow conduct standards may result in termination of services.
7. Provide Feedback
You are encouraged to share:
- Questions
- Concerns
- Compliments or complaints
We continuously aim to improve your care experience.
Contact Information
For questions or concerns about your rights or responsibilities:
Physio Point Care
? 610–3421 Sheppard Ave East, Scarborough, Ontario, M1T 0C1
? 519-217-4568
? contact@physiopointcare.ca
